Please reach us at Info@ButterleyBears.co.uk if you cannot find an answer to your question.
Each of our bears are individually handmade by Butterley Bears, and is "One of A Kind". However, designs, materials and accessories may be repeated at anytime.
We make every effort to be accurate with product descriptions, however all sizes, weights, capacities, dimensions and measurements noted on this site are approximate.
Our bears are not children's toys, they are artist bears for collectors and are not intend for children under the age of 14 years.
If you are interested in purchasing one of our bears please contact us via our Contact Us page or by emailing us at info@ButterleyBears.co.uk with the bears details and we will forward you an invoice for payment.
We accept payment via debit or credit card (Visa, Mastercard, and American Express) as well as PayPal, Google and Apple Pay for online and Klarna.
We do offer shipping abroad, however the buyer is responsible for paying for any import taxes that are due and is responsible for checking whether any will be payable.
Our bears are made using traditional artisan methods, which means that they contain small parts, such as old-fashioned cotter pin joints (made from wood and metal); pellets (for adding that comforting weight and squish); glass eyes (for the old bear 'boot button' look and twinkle); and some (such as our bunnies) have metal wire inside so we can shape ears, paws etc. All this attention to detail adds to the authentic feel of our bears, but does mean that they are not children's toys. They are collectable artist bears made for older children from age 14 years to over 100.
Sorry to disappoint, but no.
I try to keep my use of plastic to a minimum. This means I use natural materials such as mohair, cotton or alpaca to make my bears and don't buy fabrics for my bears such as acrylic, polyester, nylon, which are all made from plastic. If a bear is made from 'faux fur', 'faux suede' or 'faux cashmere' etc, it's made from plastic.
The exception to this rule is that I do sometimes use pellets to weight my bears which are made from recycled plastic bottles, and some stuffing which is also made from recycled plastic bottles. I do also have a small stock of faux suede fabric that I bought before realising the environmentally friendly alternatives available to me, and I will use this up rather than send it to landfill, after which I will only use natural materials for the paw pads. Lastly, I do sometimes re-purpose vintage material and trimmings and these may contain polyester, acrylic etc. Again though, I feel it's better to upcycle these items rather than send them to landfill.
Butterley Bears is located in the Amber Valley in Derbyshire, UK, near the old Heritage site of Butterley Railway, Brick and Iron works.
Whilst we hope that you will be delighted with your new bear, we understand that sometimes you may want to return your purchase. So in accordance with the UK Distance selling regulations you are entitled to cancel within 14 days of delivery of the item. A full refund is available subject to the item being returned securely packaged, undamaged and in its original condition. Refunds will be paid within 30 days of receiving the item.
Please contact Butterly Bears to advise us of a return, before posting it to us.
Refunds do not include postal charges and deductions will be made for custom charges if incurred within the UK for returning the item.
Items must be returned fully insured, we will not accept liability for missing, or damaged items in the post.
1.
Introduction
Welcome to the Butterley Bears privacy notice. We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
2.
Important Information and Who We Are
Purpose of this Privacy Notice
This privacy notice aims to give you information on how the LEARNERs’ Trust collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up for our newsletter, purchase a product or service, or take part in a competition.
Controller
Butterley Bears is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).
3.
The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data: includes first name, last name, username or similar identifier, title, date of birth.
Contact Data: includes billing address, delivery address, email address and telephone numbers.
Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: includes information about how you use our website, products and services.
Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
5.
Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes set out in section 4 above:
External Third Parties: Service providers acting as processors based in the UK who provide IT and system administration services, professional advisers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services, HM Revenue & Customs, regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.
6.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
7.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to withdraw consent, and to lodge a complaint with the Information Commissioner’s Office (ICO).
9.
Contact Details
If you have any questions about this privacy notice, please contact us: